Refund Policy

Last Updated: January 15, 2025

At Classroom Copilot AI, we are committed to providing high-quality educational services and ensuring customer satisfaction. This Refund Policy explains our policies regarding refunds, cancellations, and money-back guarantees for our products and services.

1. Money-Back Guarantee

1.1 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions and purchases. If you are not satisfied with our services for any reason within the first 30 days of your initial purchase, you may request a full refund.

To be eligible for our 30-day money-back guarantee:

• You must be a first-time subscriber or purchaser of the specific service
• The refund request must be made within 30 calendar days of your initial purchase date
• You must contact us through the proper channels as specified in Section 8
• You must provide your order number and registered email address
• You must provide a brief explanation of your reason for requesting a refund

1.2 Exclusions from Money-Back Guarantee

The following are NOT eligible for our 30-day money-back guarantee:

• Subscription renewals (only initial purchases qualify)
• Purchases made more than 30 days ago
• Accounts that have been terminated for violation of our Terms and Conditions
• Special promotional offers or discounted services (unless specifically stated)
• Purchases made through third-party platforms or resellers
• Services obtained through free trials that converted to paid subscriptions
• Additional services or add-ons purchased after the initial subscription

2. Cancellation Policy

2.1 How to Cancel Your Subscription

You may cancel your subscription at any time through the following methods:

• Log into your account and navigate to the "Subscription" or "Billing" section
• Click the "Cancel Subscription" button and follow the prompts
• Contact our customer support team via email or phone (contact information in Section 8)

2.2 Effect of Cancellation

When you cancel your subscription:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all paid features until the end of the billing period
• You will not be charged for any subsequent billing periods
• Automatic renewal will be disabled
• You may lose access to certain premium features at the end of your billing period
• Your account and data may be retained according to our data retention policies

2.3 No Partial Refunds for Mid-Cycle Cancellations

If you cancel your subscription in the middle of a billing cycle, you will not receive a prorated refund for the unused portion of that billing period. Your subscription will remain active until the end of the current billing period you have paid for.

3. Refund Eligibility and Conditions

3.1 Eligible Reasons for Refund

Refund requests may be considered under the following circumstances:

• Technical issues that prevent you from accessing our services, which we are unable to resolve within a reasonable timeframe
• Services not delivered as described in our marketing materials or on our website
• Duplicate charges or billing errors on our part
• Dissatisfaction within the 30-day money-back guarantee period
• Unauthorized charges or fraudulent transactions
• Service interruptions lasting more than 48 consecutive hours due to issues on our end

3.2 Non-Eligible Reasons for Refund

Refunds will generally NOT be granted for the following reasons:

• Change of mind after the 30-day guarantee period
• Failure to use the service or log in to your account
• Lack of time or inability to utilize the services
• Technical issues on your end (e.g., incompatible devices, internet connectivity problems)
• Subscription renewals you forgot to cancel
• Services that you have already substantially used or consumed
• Violation of our Terms and Conditions resulting in account termination
• Features or updates you expected but that were not promised or advertised

4. Refund Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at refunds@classoomcopilotai.pro or by phone at +99374463943
2. Provide your order number, registered email address, and account information
3. Clearly state your reason for requesting a refund
4. Include any relevant documentation or screenshots if applicable
5. Allow up to 5 business days for us to review your request

4.2 Refund Review Process

Once we receive your refund request:

• We will acknowledge receipt of your request within 2 business days
• We will review your request based on this Refund Policy
• We may contact you for additional information if needed
• We will notify you of our decision within 5 business days
• If approved, the refund will be processed within 7-10 business days

4.3 Refund Method

Approved refunds will be processed using the following method:

• Refunds will be credited to the original payment method used for the purchase
• If the original payment method is no longer available, we will work with you to arrange an alternative refund method
• Processing times may vary depending on your financial institution (typically 5-10 business days)
• You will receive a confirmation email once the refund has been processed

4.4 Partial Refunds

In certain circumstances, we may issue partial refunds:

• If only part of your order is eligible for refund
• If you have used a portion of the service and we determine a prorated refund is appropriate
• If there was an error in the amount charged
• At our sole discretion, as a gesture of goodwill

5. Free Trials

5.1 Free Trial Terms

We may offer free trials of our services from time to time. By starting a free trial:

• You agree to provide valid payment information
• Your trial will automatically convert to a paid subscription at the end of the trial period unless canceled
• You will be charged the then-current subscription price
• You must cancel before the trial period ends to avoid being charged

5.2 Canceling Free Trials

To avoid being charged after a free trial:

• Cancel your subscription at least 24 hours before the trial period ends
• You will receive a confirmation email of your cancellation
• You may continue to access the service until the end of the trial period

5.3 Free Trial Refunds

If you were charged after a free trial ended:

• Contact us within 7 days of the charge for a potential refund
• Provide evidence that you attempted to cancel before the trial ended (if applicable)
• We will review your case and may issue a refund at our discretion

6. Promotional Offers and Discounts

6.1 Special Promotions

Services purchased under special promotional offers or discounts may have different refund terms:

• Specific refund policies will be clearly stated at the time of purchase
• Some promotional offers may be non-refundable
• Limited-time offers may have shorter refund windows
• Bundle deals may require return of all components for a full refund

6.2 Coupon Codes and Vouchers

• Refunds for purchases made with coupon codes or vouchers will be for the amount actually paid
• The value of any coupon code or discount will not be refunded in cash
• Used promotional codes or vouchers cannot be reused after a refund

7. Chargebacks and Disputes

7.1 Chargebacks

We strongly encourage you to contact us directly before initiating a chargeback with your credit card company or bank. Chargebacks can negatively impact your account and our ability to serve you in the future.

If you initiate a chargeback:

• Your account may be immediately suspended or terminated
• You may be required to return any products or discontinue use of services
• We reserve the right to dispute unwarranted chargebacks
• You may be liable for chargeback fees if the dispute is resolved in our favor
• We may report fraudulent chargebacks to relevant authorities

7.2 Payment Disputes

If you believe you have been incorrectly charged:

• Contact our billing department immediately
• Provide details of the disputed charge
• Allow us time to investigate and resolve the issue
• We will work with you to correct any billing errors

8. Contact Information for Refunds

9. Currency and Exchange Rates

All refunds will be processed in the original currency of the transaction. If exchange rates have changed between the time of purchase and the time of refund, the refunded amount may differ from the original charge in your local currency due to currency fluctuations. We are not responsible for any losses due to exchange rate changes.

10. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

For significant changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Send notification via email to registered users
• Post a notice on our website
• Provide at least 15 days' notice before the changes take effect

11. Fair Usage and Anti-Abuse Policy

We reserve the right to refuse refunds if we determine that refund privileges are being abused. Examples of refund abuse include:

• Repeatedly purchasing and refunding services
• Requesting refunds for reasons that violate this policy
• Providing false information in refund requests
• Using our services extensively before requesting a refund
• Pattern of behavior indicating exploitation of our refund policy

Users found to be abusing our refund policy may:

• Have their refund request denied
• Have their account terminated
• Be prohibited from making future purchases
• Be reported to relevant authorities if fraud is suspected

12. Dispute Resolution

If you disagree with a refund decision:

• You may request a review of the decision by contacting our customer service manager
• Provide any additional information or documentation that supports your case
• We will conduct a secondary review within 5 business days
• Our final decision will be communicated to you in writing

If you remain dissatisfied after our internal review process, you may pursue other legal remedies available to you under applicable law or as outlined in our Terms and Conditions.

13. Governing Law

This Refund Policy is governed by the laws of Singapore. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of Singapore.

14. Consumer Rights

This Refund Policy does not affect any statutory rights you may have as a consumer under applicable consumer protection laws. If your local consumer protection laws provide you with rights that are more favorable than those set out in this policy, those statutory rights shall prevail.

15. Acknowledgment and Acceptance

By making a purchase or subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. If you do not agree with any part of this policy, please do not make a purchase or subscribe to our services.